Customer Service

Return Policy

Return Condition CoolerDirect Return Policy
Defective Upon Shipment Credit for cost of item(s) or replacement
Refused Delivery Credit for cost of item(s) minus 25% or $5 restocking fee*
Accepted Delivery Credit for cost of item(s) minus 15%-100% restocking fee*
Damaged, Missing Parts Non-Returnable

** CoolerDirect reserves the right to evaluate product return conditions and assess restocking fees at its own discretion. **

We accept returns within 30 days of the date you received your product(s)*. Defective products or damages from shipping are eligible for credit or replacement within 10 days of delivery. Replacements will be shipped upon receipt of defective merchandise via ground shipment at CoolerDirect' expense.

Return shipping on defective merchandise may be reimbursed up to the original shipping cost of the item minus a $3 restocking fee. Please contact CoolerDirect for a Return Authorization (RA) number. Packages must have RA number written visibly on the shipping box with a brief description of the product defect inside. Please return all items in the original packaging. CoolerDirect is not responsible for any item not received at its warehouse. We will not accept returns on items without an RA number. Allow 10-14 business days for processing returns for credit.

All nondefective returns will be 100% complete, in re-saleable condition, and will include original packaging material, all documentation, i.e. manuals, warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, CoolerDirect may choose to impose additional charges against the customer for replacement of the missing component. Customer agrees to bear all shipping fees for returned merchandise with the exception of defective merchandise. CoolerDirect will not refund the original shipping fees.

We do not accept returns on Summit, Thermos and Vector (including Rubbermaid) products. Please contact the manufacturer for more information. Returns on Oasis water coolers, parts, and accessories will be subject to a 20% restocking fee.

Warranty Information
The warranty for all items will vary by manufacturer. Please contact the manufacturer for more information.

Please feel free to contact us with any questions or concerns you have and we will be more than happy to help you!

Product Listings
CoolerDirect.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our web site is labeled with an incorrect price due to some typographical, informational, technical or other error, CoolerDirect.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. CoolerDirect.com does not assume responsibility for the claims and/or representations made on these or any other web sites.

Product Revisions
CoolerDirect.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, CoolerDirect.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which could cause the information on our web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. CoolerDirect.com relies on the manufacturer to communicate these differences. Consequently, CoolerDirect.com will not be held responsible for product revision changes.