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Cooler Direct Customer Service - Freezers and Refrigerators


Return Policy

Return Condition Cooler Direct Return Policy
Defective Upon Shipment Credit for cost of item(s) or replacement
Refused Delivery Credit for cost of item(s) minus 15% or $5 restocking fee*
Accepted Delivery Credit for cost of item(s) minus 15%-100% restocking fee*
Damaged, Missing Parts Non-Returnable

* Cooler Direct reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.

We accept returns within 30 days of the date you received your product(s)*. Defective products or damages from shipping are eligible for credit or replacement within 10 days of delivery. Replacements will be shipped upon receipt of defective merchandise via ground shipment at Cooler Direct' expense.

Return shipping on defective merchandise may be reimbursed up to the original shipping cost of the item minus a $3 restocking fee. Please contact Cooler Direct for a Return Authorization (RA) number. Packages must have RA number written visibly on the shipping box with a brief description of the product defect inside. Please return all items in the original packaging. Cooler Direct is not responsible for any item not received at its warehouse. We will not accept returns on items without an RA number. Allow 10-14 business days for processing returns for credit.

All non defective returns will be 100% complete, in re-saleable condition, and will include original packaging material, all documentation, i.e. manuals, warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Cooler Direct may choose to impose additional charges against the customer for replacement of the missing component. Customer agrees to bear all shipping fees for returned merchandise with the exception of defective merchandise. Cooler Direct will not refund the original shipping fees.

We do not accept returns on Summit, Thermos and Vector (including Rubbermaid) products. Please contact the manufacturer for more information. Returns on Oasis water coolers, parts, and accessories will be subject to a 20% restocking fee.

Warranty Information: The warranty for all items will vary by manufacturer. Please contact the manufacturer for more information.

Please feel free to contact us with any questions or concerns you have and we will be more than happy to help you!